IBM SAP BASIS/Netweaver Lead in DUBLIN, Ireland

IBM has a need for an experienced SAP Teach Lead with a solid track record of completing assignments in a high volume, dynamic environment. This position is focused on the shared development and management and hands on Delivery of the SAP BASIS Operational Supportservices for multiple SAP implementations. The candidate will provide leadership to the SAP operations team with a focus on driving Service Delivery excellence and continually improving customer satisfaction.Responsibilities:* Manage the day to day delivery of SAP operational support services* Point of contact for SAP technical escalations* Hands on support of SAP Applications and ensuring Incident, Problem and Change Management Service Level Agreements (SLAs) attainment* Manage the interaction and communication with the client and project executives* Attend service review meetings covering performance, service improvements, quality and processes* Point of escalation for delivery issues* Interface with all delivery competencies including application, database, shared infrastructure and service center to resolve issues* Drive resolution of chronic issues and problem management* Communicate with senior Client Executives on major escalations* Own client satisfaction.Requirements:* Minimum 7 years of hands on experience in installation, upgrade and support of SAP BASIS NetWeaver environments* Hands on experience supporting several SAP products like Enterprise Portal (EP),Business Warehouse (BW), Master Data Management (MDM), Supplier Relationship Management (SRM),Customer Relationship Management (CRM),Supply Chain Management (SCM), etc.* Experience in setting up High Availability and Disaster Recovery Systems* Experience in Performance analysis* Experience in SAP Transport Management System (STMS) configuration and administration* Experience in Language installations* Experience in Client copy and deletion* Experience in Support Pack Stack (SPS) upgrade* Install and maintain add-ons* Experience in Configuring Computing Center Management System (CCMS) and Solution Manager Database Administration* Experience in Database administration & Early Watch Alert application* Manage SAP landscape configuration documentation* Demonstrated skills in communication and customer management with ability to work with a global team in a multi vendor environment* Ability to effectively present technical proposals and analysis to senior management* Demonstrated understanding of service management concepts, SLAs,performance metrics, root cause analysis and remediation* Experience in planning, leading and coordinating complex changes* Proactively maintaining the landscape and giving expert recommendation to customers* Identifying and developing standard operating procedures, as well as scripts to improve service delivery* Knowledge of Oracle,DB2 Sybase and SQL Server databases* Knowledge of UNIX, Linux and Windows* Analysis backup and recovery procedures implementation* Demonstrated knowledge of SAP Solution Manager installation, administration and configuration

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