The primary responsibility of the Security& Compliance-Network Engineer II is to assist in the development, engineering, deployment, configuration, break/fix resolution, security, and management of SoftLayer’s networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.Responsibilities Include:
Receive escalations from our Network Operations Center (NOC), Network Support Engineers, and Management to solution and resolve customer issues.
Provide support to sales and for customer-related network issues.
Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with customers.
Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required.
Create diagrams and other documentation of network environments.
Ability to recognize and prioritize critical tasks independently.
Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
Meet project deadlines.
Collaboratively manage vendor support escalations.
2-5 years of experience in a customer facing support position.
2 years working on firewall, load balancing, VPN technologies.
Cloud Service Delivery