IBM Network Support Engineer in DALLAS, Texas

We are looking for a Network Support Engineer. This role is responsible for ongoing support of all network infrastructure including routers, firewalls, load-balancers, switches, and any other related network infrastructure.This is a shift-based position for a 24/7/365 department; shifts may include night, weekend and holiday work.Responsibilities:

  • Receive escalations from the Network Operations Center for issues as they arise.

  • Provide support to sales and support for customer-related network issues (both pre and post sales).

  • Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.

  • Troubleshoot and resolve network issues as they arise.

  • Engage with Technical Account Managers to represent the networking department in discussions with VIP customers.

  • Create diagrams and other documentation of live network environments for internal and customer use.


  • 1 year of customer service experience.

  • 2 years of working on large-scale service provider networks.

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