We are looking for a Network Support Engineer. This role is responsible for ongoing support of all network infrastructure including routers, firewalls, load-balancers, switches, and any other related network infrastructure.This is a shift-based position for a 24/7/365 department; shifts may include night, weekend and holiday work.Responsibilities:
Receive escalations from the Network Operations Center for issues as they arise.
Provide support to sales and support for customer-related network issues (both pre and post sales).
Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
Troubleshoot and resolve network issues as they arise.
Engage with Technical Account Managers to represent the networking department in discussions with VIP customers.
Create diagrams and other documentation of live network environments for internal and customer use.
1 year of customer service experience.
2 years of working on large-scale service provider networks.
Cloud Service Delivery