IBM Network Engineer III in DALLAS, Texas

The primary responsibility of the Network Engineer III is to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of SoftLayer’s networks. This position interfaces directly with our data center staff, procurement teams, management, development teams, and vendor support staff.Responsibilities Include:

  • Receive escalations from our Network Operations Center (NOC), Network Support Engineers, and Management to solution and resolve customer issues.

  • Provide support to sales and for customer-related network issues.

  • Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with customers.

  • Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required.

  • Create diagrams and other documentation of network environments.

  • Ability to recognize and prioritize critical tasks independently.

  • Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.

  • Meet project deadlines.

  • Collaboratively manage vendor support escalations.


  • 5 years of experience in a customer facing support position.

  • 3 years working on large-scale service provider networks.

  • 5 years of network engineering experience.

  • Experience with hyperscale network deployments (10000+ network devices)

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