This Network Engineer II position is an internal-facing support role. This role’s primary responsibility is to assist in the development, engineering, deployment, configuration, break/fix resolution, security and management of a variety of networking devices and networking technologies. This position interfaces directly with our site staff, procurement teams, vendor staff, tier2/tier3 network staff, and development team.
Responsible for technical support, on any and all SoftLayer-IBM products that are used for security and network communications: Cisco, Juniper, ASA, Fortinet, Citrix NetScaler, Array APV, etc. Core technologies include but are not limited to firewall, VPN (Virtual Private Network), load balancing, and layer 1-4.
Receive escalations from our NOC, Network Support Engineers, Tier 3 Engineers and Management to solution and resolve customer issues.
Provide support to sales and for customer-related network issues (both pre and post sales)
Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with VIP customers
Interacting directly with Vendors.
Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required.
Create diagrams and other documentation of network environments for internal and customer use
Network protocols/technologies: BGP, MPLS, OSPF, VLAN, IPv4/6, LACP, MST/PVST, IPSEC, GRE, and many others.
Ability to recognize and prioritize critical tasks independently.
Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
Must be willing and able to support other engineering teams where there is cross-over expertise.
At least 2 years of experience in a customer facing support position.
At least 2 years of experience in firewall, load balancing, and VPN technologies or equivalent education.
At least 2 years of working on large-scale service provider networks.
Cloud Service Delivery