This is an senior level position for HR Operations. The HR process agent meets the job requirements of this role by meeting Service Level Agreements and delivering productivity and cost improvements. This position reports to the HR Team Leader and would be working closely with the respective HR Process Agent(s) and HR Administrators he/she works with.
Process HR requirements (monthly, semi-annually, annually, or off-cycle).
Interface with customers for requests &/or issue resolution (eg. Employees, HR, Banks, Government officers, client, vendor, etc).
Document monthly HR scorecard, including issue and resolution tracking.
Acts as First point of escalation for Issue Resolution of HR processes related matters raised by the employees/ counterparts in Japan
Responsible for Legal Change Management and Document Management.
Implements internal control measures and conducts regular control self assessments to ensure that processes meet internal control requirements.
Minimum 1 years of work experience in relevant field.
HRO related work experiences (desirable)
Excellent Japanese communication skills both in oral and writing
Ability to deal with highly personal, confidential information
Customer-oriented – demonstrates a positive attitude towards customer service
Familiar with MS Office applications in Japanese (Excel and Word Power Point and Access are desirable)