This job role covers activities such as contract audit and registration, order, backlog management, inventory updates, billing, basic contract/agreement preparation, hourly service invoicing, gatekeeper, customer master record, business partner fee payment processes, routing points and end-to end transactions. People in this role are responsible to maintain client relationships by supporting the fulfillment process, taking ownership of problem resolution in this process, accurately handling processing/transaction requirements, applying effective research techniques, and promoting client satisfaction and sales productivity. Execute defined fulfillment processes, in line with business controls and meet business objectives. Activities may also include functioning as an integration point to align ISC and brand strategies, and Order to Cash Integration, interfacing with each brand/business unit.Qualifications (Education/Major/Certificates)Bachelor's Degree or aboveLanguage: Fluent in English/Chinese/Japan/Korean
This role performs complex administrative tasks following established processes and procedures within an assigned function. Focus on AP Business partner's SWG Agreement review, verification. They need have call with IBM Customer from Asean, ANZ, ISA, HK,TW.They need to well work with AP customer and IBM AP internal parties to ensure the accuracy, timeless support.
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