Coordinate day-to day activities of P2PIdentify and implement areas for process improvementProactively escalate issues to the TL/Manager that require intervention/clarification from senior leadershipEnsure all transaction processing is in a timely manner as per SLAEnsure process documents are up-to-dateEnsure compliance with client’s policies and proceduresEnsure timely communication to clientsEnsure emails / Voice mails or any other communication from the client to be responded promptlyProvide Internal & External Audit SupportContribution to the achievement of all team objectives and deadlinesOther ad hoc task as required
1.Fluent Japanese 2.Good PC Skills 3.Accept shift-work 4.BPO working experience 5.Responsible and hard working
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