SUMMARYThe Software Distribution Analyst is responsible for executing the tasks required to automatically deploy software applications, updates and/or patches to devices within a client environment. The Software Distribution Analyst performs detailed problem determination in order to repair/rerun any failed installations. The Software Distribution Analyst must also produce detailed reports on the results of the software distribution. The software distribution analyst may be called in to work off shift hours to address critical situations. RESPONSIBILITIES
Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame
Complete pre-distribution analysis to ensure the request includes the necessary information to fulfill the process.
Validate target lists or run queries to determine available target devices before scheduling the software distribution.
Import software packages into the distribution tool
Monitor the distribution throughout the distribution life cycle
Collect distribution results and provides a status report to the Account Solution Lead.
Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
Escalate or report any issues that may compromise the distribution timeframes or success
Perform software distribution remediation on unsuccessful endpoints per account procedures
Adhere to best practices, processes, procedures, documents and guidelines
Perform complex troubleshooting activities to diagnose software distribution issues.
Work with Transitions/Transformation teams to complete solutioned deployment work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation
At least 2 years knowledge of Windows / Apple / Linux desktop operating systems, components and configuration
At least 2 years knowledge of software distribution tools (e.g., SCCM, Radia, IEM, WSUS, Altiris)
Client Innovation Center (CIC)