IBM First Line Manager - Risk & Compliance in CYBERJAYA, Malaysia

Incumbent is responsible within applicant's department for:People management:• Performance management• People development and coaching• High performance leadership and culture• Motivation of team members• Support selection of new team members• Retention and attrition management• Manage band and salary structure• Vacation planning• Attendance management, planning and evidence• Develop and implement an “end-to-end-HR-process”• Foster teamwork and inclusion among all employees - across locations, cultures and geographies• To promote IBM's valuesServices management• Implement services and provide services scope as defined in Services• Statement of Work• Quality management and services reporting• Share with team and achieve SD and Delivery Centre goals• Meet Problem & Change target• Workload distribution and coverage• Support new workload transfer• Services provision• Required reporting• Maintain regular services communication within Delivery Centre, with customer and competency• Manage critical situation, services disruption, safety or health issues, business continuity and disaster recovery situation• Implement management system, all relevant IBM processes, documents, documentation , evidence, measurements• Continuously increase customer satisfaction

Compliance management• IT Security and Business Control as defined in Services Statement of WorkServices Delivery Processes• Contracts, SOW, S-SOW and other agreements• DC Malaysia procedures and instructions• Labour code and other legal requirements• Health and safety• Compliance reporting and evidence

Client Innovation Center (CIC)