The Systems Services Representative - Entry (Enterprise Environment) is primarily responsible to perform post sale maintenance and services for IBM and other vendor equipment at IBM customer locations. You will act as a technical interface to customers for hardware support and the delivery of operational services as required by the customer. As a System Services Representative, you will also perform technical service and/or post sale support for hardware, in addition to performing services activities including:
basic problem determination
discontinuance and relocation for IBM and non-IBM systems
You will be responsible for using established and varied techniques and procedures, perform problem determination and problem solving to resolve customer hardware and software operational situations. Candidates should possess the knowledge and training necessary to perform as an electronics technician prior to becoming an SSR. The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.Successful applicants will have a basic understanding of and be able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.
6+ months support service
6+ months troubleshooting experience
Readiness to travel 10% annually