IBM is seeking entry level Technical Support Specialists to provide support for problem and change tickets for client Unix server infrastructure.
Primary Job Responsibilities:
Support problem and change tickets for client server support operations including problem determination and implementation of changes to hardware, software, applications or network systems. Work consists primarily of routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account.
Team members participate daily in cadence discussion on team performance. They discuss issues or challenges, and receive troubleshooting input/advice from other team members. They may also discuss team performance trends. Team members may also separately interact and exchange information with members of cross-competency teams.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job ID: SO_DEL-0587817
Job type: Full-time Regular
Work country: USA
Position type: Professional
Work city: Columbia,MO
Travel: No travel
Job area: Operations (all other)
Business group: SO Delivery
Job category: IT Specialist
Business unit: GeoSrvDelivery
Job role: Server Support Specialist
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No