IBM has opened a new technology service delivery center in Columbia, Missouri, creating up to 800 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM’s business clients in the United States. This Technical Delivery Services Center primarily supports US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM’s Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
IBM is seeking entry level Technical Support Specialists responsible for applying expert analysis to provide support for problem and change tickets for client servers surrounding the Unix infrastructure. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment.
Primary Job Responsibilities:
Support problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account
Team members participate once or more a day in cadence discussion on team performance. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Team members may also separately interact and exchange information with members of cross-pool teams.
High School Diploma/GED
Basic knowledge in at least one or more of the following: hardware, server, network, Unix operating system, software, application, database or other technologies
Basic knowledge in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
Associate's Degree/College Diploma in Information Technology
At least 6 months experience in at least one or more of the following: hardware, server, network, Unix operating system, software, application, database or other technologies
At least 6 months experience in at least one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies
Basic knowledge in LEAN methodologies
Basic knowledge in Maximo tool
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job ID: SO_DEL-0587817
Job type: Full-time Regular
Work country: USA
Position type: Professional
Work city: Columbia,MO
Travel: No travel
Job area: Operations (all other)
Business group: SO Delivery
Job category: IT Specialist
Business unit: GeoSrvDelivery
Job role: Server Support Specialist
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No