IBM has announced that we will open a new technology service delivery center in Columbia, Missouri, creating up to 800 jobs and providing high-value information technology services to IBM customers. The new service center will provide maintenance and monitoring of computer hardware and systems to IBM’s business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM’s Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing.
* * * Please note that the start dates for these roles are in the Fall 2010 timeframe. This position is located onsite in Columbia, MO. Relocation may be considered in rare cases and in those rare cases would only be considered for our key skills and higher level roles BUT no remote work is available for these roles.
IBM is seeking Storage Technical Support Specialists responsible for applying expert analysis to provide support for problems and change tickets for storage systems. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client’s environment. Incumbents are also responsible for mentoring and training other members in the pool.
Remote work is not available. Pager coverage and possible offshift coverage would be required. No paid relocation (candidates must either be located in Dubuque, or be willing to self-relocate to the area).
As a member of the Storage team, candidate will be responsible for the Management of Storage and related devices within a SAN. Candidate must have working knowledge of SAN fundamentals, SAN Fiber Switches, and SAN Storage Devices. Candidate will be expected to posses or gain knowledge of McData Fiber Switches, McData EFManager GUI, Brocade Fiber Switches, Brocade's GUI interface, CISCO fiber switches, CISCO's GUI interface, IBM DS8000, IBM TotalStorage DS8000 Storage Manager. IBM ESS Shark, IBM ESS Specialist, IBM FastT Storage. EMC Storage (Symmetrix, Clariion), Device CLI, and a strong plus would be System Admin AIX, Unix, and Windows skills. Candidate must also posses strong skills with Level-1 and Level-2, Level-3 support, Communications skills (written and verbal), customer facing, problem determination skills, and is a team player. In addition to Level 1/2/3, SAN Designer roles are required.
Primary Job Responsibilities: * Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a particular account. Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job ID: SO_DEL-0585888
Job type: Full-time Regular
Work country: USA
Position type: Professional
Work city: Columbia,MO
Travel: No travel
Job area: IT & Telecommunications (non consulting)
Business group: SO Delivery
Job category: IT Specialist
Business unit: GeoSrvDelivery
Job role: Server Support Specialist
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No