Title: SM [Incident / Change / Problem Management]Job Description:About IBMIBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.Business Unit Introduction:GTS:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.Who you are:• Experience on any one in Incident OR Problem OR Change Management Activities. • High level of problem determination and analysis skills.• Willing to provide 24/7 Support. What you’ll do• Working with change tools to maintain client SLAs. • Proactively identify inefficiencies in operations with the objective of improving the quality of the working environment• Good trouble shooting skills and a self-starter• Good communication skills and ability to work with staff, management, customers and vendors• Good people skills and must have ability to work with a team.How we’ll help you grow• You’ll have access to all the technical and management training courses you need to become the expert you want to be• You’ll learn directly from experts in the field; our team leads love to mentor• You have the opportunity to work in many different areas to figure out what really excites you.
3 Yrs experience in Incident / Problem / Change Management.