IBM Watson Health - Client Experience Center Engagement Leader in CAMBRIDGE, Massachusetts

Cognitive computing is poised to systematically transform how organizations think, act, and operate, with IBM Watson Health leading the charge in this revolutionary new era of computing.Be the face of Watson Health at our Client Experience Center in Cambridge! This is a once-in-a-lifetime opportunity for candidates who are able to lead interactive presentations with key clients on a daily basis, have a balanced blend of technical and business acumen, and are looking forward to working in a highly dynamic and evolving environment. As the Watson Health Client Experience Center Engagement Leader, you will be directly responsible for the end to end client visit experience for a large number of clients who are in late stage Watson Health opportunity discussions with our engagement, ecosystem and industry teams. The Watson Health Client Experience Center in Cambridge is a state of the art facility capable of taking our key clients and partners through real world collaborative and immersive cognitive computing experiences that Watson Health brings to organizations. The center hosts live integrated systems and provides collaboration space equipped with the most sophisticated interactive technologies in the industry.Candidates will be responsible for managing the end to end client experience, including pre-visit preparation, showcasing the best of Watson Health technology, facilitating the client discussions during the visit, be the subject matter expert on the Watson Health portfolio and attending to any post-visit follow-up as necessary. Candidates will have experience in presenting to C-level clients, an understanding of business and technology processes, and showcase an ability to leverage the Watson Health portfolio to drive client innovation, make quick business impact, and improve key business performance indicators in a number of areas including providers, payors, pharma etc.Examples of responsibilities include:1. Owner of end to end client experience for Watson Health Client Experience Center, work closely with Watson Health engagement, industry, and ecosystem teams in identifying client needs and extensively planning each client visit.2. Communicate the Watson Health story and business value in an engaging manner by delivering highly interactive presentations and facilitating discussions.3. Foster a startup-like culture of rapid innovation and iterative ideation in the context of the Client Experience Center materials and collateral. Influence ongoing asset creation and live integrated systems evolution.4. Lead key client planning and management meetings to define Watson Health solution & key content for every client discussion. Facilitate regular communication among the key stakeholders.5. Facilitate discussion with client and client teams to advance late stage deals into signings, leveraging the current Watson Health portfolio and future direction consistent with strategy for Watson Health.6. Proactively identify any issues and problems that need immediate focus and resolution. Leverage key resources across IBM to resolve issues quickly.7. Provide guidance and mentorship to other engagement leaders in the center. Are you passionate about delivering the best experience in fast moving, innovative client facing environment?Do you enjoy taking a client's point of view and inspiring transformative business model and process improvements that will drive innovation and improvements in key business processes and operations? Are you able to captivate an audience and painting the art of the possible? If so, we can't wait to hear from you!watsonhlthCSUOther

  • Bachelor's Degree

  • At least 3 years’ experience in Client Engagement

  • At least 2 years’ experience in Consulting in the healthcare industry

  • At least 3 years’ experience in Facilitation and presenting to C-level client leadership

  • At least 2 years’ of Industry Experience in Healthcare and Lifescience

  • Experience using various technology to present to clients

  • Readiness to travel 10% travel annually

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