IBM Remote Technical Support - German in CAIRO, Egypt

This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following:

  • Deliver remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions

  • Provide answers for general usage and operation questions as well as problem determination/problem source Identification

  • Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps)

  • Identify known defects and fixes to resolve problems

  • Aid on supported product known defects for which available corrective service information and program fixes are available

  • Identify suspected defects and engage development teams to assist in resolution

  • Support with questions regarding product documentation related to the supported products

  • Interpret online manuals regarding IBM code and application interfaces

  • Collaborate with other support centers and business units to provide seamless problem resolution

  • Any Bachelor’s degree is a must; B.Sc. in Electronics/Communication/Computer Engineering is a big advantage

  • Excellent communication and problem solving skills

  • Fluent in German and good command of English

Global Compentency Center (TSS)