Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.
Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes
Provide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues
B.Sc. in Electronics/Communication/Computer Engineering is a must
Excellent communication and problem solving skills
1 – 3 years of experience in Technical Support or similar fields
Fluent in French and good command of English
Global Compentency Center (TSS)