IBM Remote Hardware Technical Support - French in CAIRO, Egypt

  • Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.

  • Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes

  • Provide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues

  • B.Sc. in Electronics/Communication/Computer Engineering is a must

  • Excellent communication and problem solving skills

  • 1 – 3 years of experience in Technical Support or similar fields

  • Fluent in French and good command of English

Global Compentency Center (TSS)