IBM Service Support Manager in Network Area in BUDAPEST, Hungary

We are looking for a Service Support Manager, who will be responsible for the management of Network services between IBM and the service unit. Responsibilities

  • Market evaluations and implementation of supply management in the telecommunications market according to product and client-specific requirements

  • Independent negotiation of measures to optimize the contractual framework and regulations with the providers and optimization of the provider portfolio according to the strategic requirements of the area

  • Ensure permanent quality within the respective area of ​​responsibility, escalation if there is a threat of non-compliance

  • Evaluation of tenders for network-related topics in close collaboration with the relevant units

  • Independent development and coordination of client- and solution-specific cost structures

  • Observation of the international market and competition situation with regard to telecommunications service providers, technological developments and market requirements

  • Recognizing potentials for the optimization and further development of our own products, services and solutions

  • Support of operational units and Escalation Management as well as cooperation in internal and external audits

  • Takeover of project management and special tasks

  • Recognition of the client-specific requirement as well as participation in the preparation of corresponding descriptions and documentation within the framework of an offer

What we offer

  • Attractive compensation package with competitive base salary and benefits

  • High-quality trainings and opportunities to acquire official professional certificates

  • Long-term career development opportunities within IBM, including over 170 countries

  • Nice work environment in Budapest, Infopark

  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies


  • 2+ years of work experience/or relevant knowledge in Network operation field

  • Strong knowledge of the IT operation processes

  • Service and customer oriented attitude

  • Good communication and negotiation skills

  • Willingness and ability to work in international teams to fulfill a defined task

  • Fluent business English knowledge (spoken and written)

Client Innovation Center (CIC)