IBM Service Provider Specialist in BUDAPEST, Hungary

We are looking for a Service Provider Specialist into our Customer Support Center to ensure permanent quality-oriented and commercial tasks in order to optimize provider efficiency.

Responsibilities:

  • Coordinate and execute benchmarking for ongoing provider contracts in cooperation with purchasing and legal department

  • Proposal Management

  • Cost management

  • Contact person for different internal and external vendors

  • Technical preparation and review of IT services documentation also in international environment.

What we offer

  • Attractive compensation package with competitive base salary and benefits

  • High-quality trainings and opportunities to acquire official professional certificates

  • Long-term career development opportunities within IBM, including over 170 countries

  • Nice work environment in Budapest, Infopark

  • Employment for an indefinite period within a company with a powerful reputation for success, which is focused on innovation, growth and future technologies

IBMHAIS1

  • Experience in customer service/relationship management or similar role

  • Basic knowledge of Networks (TCP/IP protocol family, LAN/WAN protocols)

  • General knowledge of IT operation processes and technologies

  • Above higher intermediate level of English knowledge

Client Innovation Center (CIC)