IBM Operations Buyer in BUDAPEST, Hungary

The Customer Assistance Center Agent and Operations Buyer is responsible for providing support for procurement applications, process related help requests and for order fulfilment transactions, full buyer purchase order placement.Main Responsibility Areas

  • Receive help requests from the client and suppliers and provide support in designated language(s)

  • Follow call quality standards to conduct call

  • If question, provide ‘how do I’ (walk through) application or status support

  • If problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact

  • Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours

  • Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is accurately documented

  • Consult knowledge database, teamroom for guidance in responding to clients questions

  • Review requisition requirements, create purchase orders from them

  • Work efficiently with requester/client for additional information or any questions

  • Working knowledge of SAP application and transactions

  • Knowledge of all client specific processes and procedures

  • Provide support in new supplier set up or extension

  • Interface with clients and suppliers on payment issues

  • Ensure audit readiness of all purchasing documents

  • Work with Supply manager and management

  • Resolve blocked invoices

  • English: fluent

  • Experience in Procurement

Global Procurement