Commercial Financing Business Support Operations Account Specialists manage a portfolio of Business Partner accounts.As Account Specialist at IBM Global Financing Department you'll have a great opportunity to:
Work in a responsible position supporting external clients
Work in a dynamic, multinational team with great atmosphere
Participate in training projects to improve your hard and soft skills
Develop, grow and build your future career within IBM
Main responsibilities include:
Credit Line and Order management, Cash collection and Conditions monitoring.
Daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers.
Developing and maintaining strong working relationships with numerous customer contacts at various levels of the organization and serving as a focal point for customer inquiries, requests, and complaints.
Monitoring collateral position and surveys to ensure that all collateral reporting requirements are adhered to and identifies, reports on and drafts action plans to address potential and actual exposures.
Preparing materials for use in status account reviews.
Being responsible for territory risk management and customer satisfaction attainment and ensures all customer communications are documented in an accurate and timely manner.
Ensuring accounts operate within approved guidelines and obtaining the appropriate level of management approval in exception situations.
Keeping customers appraised of the financial health of their account and its ability to support current and future financing volumes.
Operating proactively at all times.
Since the role involves being in daily contact with customers the candidate must be:
able to communicate in Russian and English;
able to hold a phone conversation with our business partners and explain basic financial terms to them verbally.
Basic knowledge in Financial concepts
Good communication skills, customer focus
Good numerical and analytical skills
Proactive can-do attitude