We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM Interactive Experience, we are a next generation services company dedicated to creating transformative ideas that get our clients to the future first.As a contributor to the team, you'll share knowledge and collaborate with your team to address ambiguous, complex problems and projects. You'll apply User Experience, Design Thinking, Information Architecture methods to uncover user and business requirements in the context of the technical landscape; while evaluating the effectiveness and adequacy of existing/proposed solutions. It is expected that you will work with a senior team member to establish priority, fidelity and delivery of tasks.You will participate in discussions and presentations for both internal projects and delivery purposes. Possess the skills required to collect, reflect and take action on feedback from stakeholder interactions, design validation sessions and playbacks and be able to support you design decisions with qualified research and rationale. You must be able to negotiate and evolve the design in support of more senior designers to explore possible solutions that will be upheld in the delivered product.You are expected to participate in the overall improvement of the IBM Design community by being ambassadors of design excellence through action, education and mentorship. Global knowledge sharing and management is key to IBM’s success. Individuals will participate in the creation, harvesting, protection, and reuse of IBM’s intellectual capital and will actively participate in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.The Experience Designer is able to absorb design direction quickly to produce consistency in design of products and digital experiences. Learns new skills quickly to adapt to solve problems. Is empathetic and attune to users' needs, motivations, and behaviors. Has hands-on skills in tools meant for rapid prototyping, system diagramming, navigation design, experience design languages and presentation.The Experience Designer makes inquiries across functions to root out the nature of a problem and analyses the opportunities they present. Prepares and presents multiple options for solving the problems. Develops inventive resolution to problems of limited scope. Learns to recognize processes that contribute to cognitive load and cognitive barriers for the user, while making plans to resolve the complexity. Evaluates strategies for building on existing design metaphors that users are familiar with to introduce new design concepts. Creates quick prototypes to test hypothesis and quickly iterates to develop the exploration of concepts.
IBM is the world’s largest technology company with multiple offerings to its client base. Uniquely in the industry IBM is able to provide integrated solutions and offerings to meet customer needs, covering Hardware, Software and Services.
With consultants and professional staff in 174 countries around the world, IBM Global Business Services is the world's largest consulting services organization. We provide clients with business process and industry expertise, a deep understanding of technology solutions that address specific industry issues, and the ability to design, build and run those solutions in a way that delivers bottom-line business value.
A copy of your portfolio is required along with your application (PDF or Online links)
Knowledge of Powerpoint or Keynote
Knowledge of Adobe Creative Suite
Knowledge of Omnigaffle, Sketch or Axure
Excellent communications skills including Oral Presentations and Written Documentation.
Able to create comprehensive wireframes and functional specifications
Able to develop bespoke user journeys for a range of personas
Experienced in working with strategy, visual designers and development teams to create engaging digital experiences
Comfortable creating and presenting client facing work
Keen understanding of a variety of UX tools including Axure, Omnigraffle, Sketch...
Demonstrate experience in user research and usability testing
Knowledgeable in multiple prototyping approaches including: Paper, coded and through tools such as Invision and Axure
Ability to get under the skin of target audiences’, to understand their needsSolid oral, written communication and presentation skills
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.