With today’s convergence of data and technology come transformation and opportunity – not only in industry, but also in the workplace. New roles are being created that never existed before to meet the demands of this transformation. At IBM, we’re looking for candidates to fill a wide variety of positions for this new era in our Sales Transaction Support Organisation.IBM Sales Transaction Support plays a unique and integral role in driving key business decisions, supporting operations and influencing business results. Sales Transaction Support operates as a values-driven team, we are trusted advisors to the business operations and we support all business units in all geographic areas.Job description:Employee will be responsible for end-to-end contract registration & management, including assistance in quote preparation, Firm Order Policy validation, billing & invoicing, reconciliation and dispute resolution.Employees in this role perform and coordinate responsibilities associated with services contract management including ensuring appropriate contracts and supporting documentation based on established processes in place.Contract management starts with a signed contract, acceptance of the transaction document(s), validation of supporting documentation, and accurate translation into billing system, identification of missing FOP items, reconciling, and billing/invoicing. It ends with project and contract closure. Employees require high levels of attention to detail and engagement with projects teams to initiate and execute services contract fulfillment.They must execute defined processes in line with business controls, meet business objectives, customer contractual requirements and act as a single point of contact within the Sales Transaction Support (STS) Execution, field partners and clients, providing seamless support and enhancing overall satisfaction with STS Execution.Successful candidates can use great benefits provided by the IBM company for its employees. The benefits support following areas:• Your moneyAnnual performance bonus paymentSubsidized meal-ticketsSpecial IBM discountsDiners club - private credit cardRecommend-a-Friend – get a bonus in the employee referral program• Your lifeFlexible working timeThree additional vacation daysInternational environment• Your healthLife InsuranceMedical sanatoriumUp to three self-recovery days100% sick leave compensation• Your developmentLong term career development and possibility of internal rotationTraining programs - classroom based training and 5000 e-learning courseJoin us as we make the most of these exciting times and discover what you can make of this moment.
Fluent in English and German language
Experience in administration and/or customer service
Communicative and accurate
Able to work in a big team
Wwilling to learn and adapt to changes quickly