IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.Bottom line? We outthink ordinary. Discover what you can do at IBM.Primary responsibilities of the Help Desk Team Leader are:
providing daily supervision and promoting the development of Call Center Customer Support Employee Partners
supervises, motivates and leads a team, providing day to day operational and administrative support to achieve performance targets
Must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner
proven success in managing performance and coaching/developing/mentoring Team Members
Work location: Boulder, ColoradoBENEFITS Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
CAREER GROWTH Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role. CORPORATE CITIZENSHIPWith an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
Minimum 1 year leadership or supervisory experience in a fast-paced customer-centric environment
Proficient at MS Outlook, Word and Excel
Effective feedback, coaching, mentoring skills
Ability to promote reliability and dependability of Team Members
Ability to motivate and coach Team Members towards achieving performance targets
Must be able to multi-task, troubleshoot and thrive in a high paced and highly challenging environment
Ability to prioritize and action tasks concurrently
Ability to maintain composure under pressure
Ability to balance Account and IBM requirements as well as end result client expectations
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.