Job DescriptionAs a Senior L2 Support Engineer you will be an integral part of a team that is exposed to a very wide range of technologies and will have a great chance to expand your knowledge in the Computer Security realm. You will find a challenging role with great personal rewards gained when assisting in solving mission critical situations. To succeed in this role you must like working with other security personnel. You must be able to understand complex situations and also have the ability to convey complex situations in simple terms.We are seeking individuals for our Support Services division in our Belfast, Northern Ireland Office.Key Responsibilities:• Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world.• Provide technical engineering support, as part of our Technical Support Center, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer• Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams• Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering• Build software tools and training materials to assist our customers in expanding their deployment and knowledge base• Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements• Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation• Function as a key contributor to the knowledge management system• This position involves working with our customers, including some of the world’s top network and security experts. It also requires work with other support teams worldwide for handing off cases and working with Level 3 Development Support teams.Please note: Bachelor’s Degree Software/Engineering is preferable but not mandatory, hands on experience accepted.Visa requirements : Must have eligiblity to work in UK/ Northern Ireland.
• English: Fluent• Linux or UNIX Systems Administration• Network Administration• A passion for customer support
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.