This role specializes in performing and enabling remote technical support of GPFS and related solutions. This role provides technical support assistance to customers using high problem determination/problem source identification skills. Utilizes technical and communication skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Contributes to department attainment of organizational objectives and high customer satisfaction. Excellent opportunity to work directly with customers. Experience real time customer successes in running our system software.