IBM Service Delivery Manager in BANGALORE, India

About IBMIBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you are: As Service Support Analyst you will apply your deep expertise Process Governance / Analysis . Aside from you will apply your expertise to provide hands-on assistance to any of the infrastructure areas as required. What you’ll do:

  • Governs the Steady state ITIL processes in the account

  • Understands and implements gap analysis procedures

  • End to end handling of IT Process Transition / Transformation / Projects

  • Defines those parts of the Process Framework not defined by the Process Owner

  • Ensure process maturity is measured and improvements carried out with gaps closed.

  • Process Governance MIS

  • Drive ITIL implementation

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Act as focal point for process, communicate with clients, service providers, and management

  • Facilitate resolution of issues with items not complying with the process

  • Following defined escalation path when needed, as defined in the escalation policy

Domestic Delivery