About IBMIBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Business Unit IntroductionIBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete servicesWho you are:
You will apply your expertise in developing and implementation of the solution architecture
You will also be working on product customization, integration and extensions required for the solution to meet the customer’s expectation.
What you will do:
Perform IT asset and Service Request Management solution design, configuration, troubleshooting and upgrade services at IBM client sites.
Interlock with all cross-functional teams, including product development, product management, sales and other teams involved in the solution implementation.
Provide implementation estimates, create statements of work and project implementation plans for the IBM Control Desk based solutions.
Contribute to building services assets and offerings that speed client value and time to delivery.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Client Innovation Center (CIC)