About IBM: IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service.Who you are:
Purpose of this role: Focal Point responsible for Level 1 support/interface in the Onboarding/Deboarding of Global Practitioners working on GBS US Accounts.
Activities include, but not limited to: Interfacing with Line Management, Associate Partners, or Project managers to understand their particular onboarding requirements.
Directs portion of tasks to remote teams to assist in India & Brazil performing administrative onboarding / offboarding activities. .
What you’ll do:
Responsible for providing support to Internal Account Teams for a number of GBS US delivered accounts. Ensure that the global practitioners staffed by these teams are equipped to be productive in time to meet requirements of customer.
Focal Point relegates defined tasks to "back-office" team members who are non first-person client interacting. Must be able to collaborate and coordinate these tasks into end-to-end onboarding/deboarding schema.
Ability to accept direction and assigned workload from Team Lead and complete assignments with high quality and timeliness. Has to manage workload assigned, by prioritizing requests.
Basic understanding of different Visa types
Experienced in using CIS, ICA(web), CIAS, BDW and BMSIW IW's. Background in Ledger a plus.
Ensure that expenses are understood, reconciled and issues managed (depending on Team. Reconciliation practices are mandatory for the 2 roles on the C&SI support team. This is a "nice to have" on the AS support team
Ensure all requirements are precisely defined and communicated to offshore administrative team(s) and shared as appropriate, including, but not limited to:
Creating Blue Pages SN (as required)
Creating / Maintaining Claim Broker EMF records, xgeoworkitem request forms (Workitem Request Tool), AGI notes, other single labor claim items
Obtaining Badge, Space(Office), Notes ID, other ids as needed
Providing process orientation (Claiming education, ISAM and WST overview.
Ensuring deboarding as GR is terminated and all respective applications and systems are updated timely
Request Now request/return process. Will be accountable for ISAM and WST compliance of Assets, depending on Team
Focal point for rate related questions from customers, requesters, GR support, Peer teams, Reporting teams.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
6+ Years of Experience in F&A
Advanced MS Excel and Powerpoint skills
Strong analytical and problem solving skills
Strong communication and interpersonal skills - including listening skills and ability to interact well with team peers
Flexible, adaptable and demonstrated teaming skills
Accepts full ownership of tasks, drives issues with clients to resolution with little or no help
Ability to work remotely/independently
GPSD-Fin & Admin