IBM Practitioner - Finance & Administration Delivery in BANGALORE, India

About IBM:IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service. Who you are: You will be part of Finance & Administration (F&A) team which provides multiple services to Customers supporting their organization in the areas of financial outsourcing and Vendor Management. F&A operates from locations across Bangalore, Chennai and Gurgaon. What you’ll do:

  • You will be involved in Vendor master creation, changes, verification and cleansing. Involve identifying the duplicate records for the Vendor Master Maintenance Invoice receipt, verification and processing accurately and timely.

  • You will be involved in Processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliation's.

  • Assisting in special projects will also be required. Such projects may include analysis of receivable accounts, investigation of entries, and pulling audit prep work. Work would also involve netting instructions / CDR instructions ,direct Debit run, rejection of Direct Debit and Oracle updation

  • Answer to calls from various geographies in the world and respond to emails

  • Handle customer inquiries both telephone and by email

  • Manage and resolve customer queries / complaints

  • Ensure daily / weekly / monthly targets are met

  • Provide customers with status updates and service information and end to end resolution

  • Enter customer queries into system

  • Update existing customer information

  • Identify and escalate priority issues

  • Track, route and redirect problems to appropriate department / resources

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

  • Complete call logs / notes in relevant applications

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Proven communication skills

  • Knowledge of customer service principles and practices

  • Knowledge of call center telephony and technology aspects

  • Listening skills

  • Problem analysis and problem solving

  • Customer service orientation

  • Attention to detail

GPSD-Fin & Admin