About IBM:IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Who you areYou will be involved in L4 level Storage Management services and product support for various Storage boxes like Netapps, NAS, FAS and 7 Mode/ C Mode supported storage solutions across various accounts What you’ll do
Maintain and Manage various storage solutions.
Analyze and resolve escalated problems.
Ensure integrity of supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by sys admins or monitoring software.
Work with change and problem management tools. Hardware /software fault detection and vendor liaison.
Liaise with customer accounts as required. Analyze and resolve escalated problems within target. Investigate, identify and document proposals that will improve application recoverability.
Document and implement changes to technical standards as required.
Change and problem management targets are exceeded.
Ensure that customer satisfactory levels are exceeded
How we’ll help you grow
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Should have minimum 7+ years of Experience on NetApp Admin.
Should be able to do L4 Activities.
Should have strong exposure on Enterprise storage
Client Innovation Center (CIC)