About IBM: IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service.Who you are:
What you’ll do:
As a Professional you will be required to Support PSC scope of services for PMO(Project Management Operation) administration, including project launch, execution, and closure activities for assigned projects.
Complete all project support activities in a timely manner and meets quality expectations.
Follow PSC defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC(Project service Centre) with guidance from project leadership.
Develop necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Work with PMO Lead and project teams.
Document agreed-to responsibilities in support of assigned projects with project leadership and PMO Lead.
Assist in defining the project management system, including maintenance of logs for contracts and PCRs (Project Change Requests), assets, and document control administration. Prepare and maintains project team rooms, databases, and repositories.
Assist with project launch and start-up where possible (includes preparing material for launch, launch event with client, etc.).
Assist with project organization and resource planning, including maintenance of staffing plans, organizational charts, vacation calendars and team rosters. Complete resource requests as directed, and administers on/off-boarding processes.
Administer the project environment, including identifying and addressing connectivity needs. Interface with client IT services for connectivity issues and distributes connectivity procedures. Maintain seating map, including notification to relevant parties of increases or decreases in needs. Execute procurement processes for HW/SW. Coordinate project travel and accommodation requirements, including submission of lodging cost reduction requests, when applicable.
Administer project communications, including distribution lists, communications calendar, claim & expense policies, and cadence process for meetings. May schedule and plan team events.
Support project planning and risk management, including producing and delivering status reports, maintaining/tracking project plans and deliverables logs, and risk/issue logs.
Support reporting requirements as requested and guided by project leadership in accordance with PSC reporting policies. Produce and publish all project reports as defined in the project management system, including client (status reports, KPIs, travel expenses) and IBM internal reporting (7 Keys, DMT), as well as ad-hoc reporting. May assist in preparing for client presentations.
Embrace and understand, with applicable training, the tools/applications needed to perform project office administration activities. Applications and tools range from host based to web based, Lotus Notes databases to spreadsheets.
Keep organized records for areas of responsibility, and maintains all project data requirements and tools in accordance with established business controls guidelines and audit policies.
Assess the reasonableness of outputs and deliverables.
Communicate status updates to project office stakeholders.
Assume additional responsibilities as assigned.
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you
Good accounting knowledge
GPSD-Fin & Admin