About IBMIBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:About GBS- As part of the rapidly growing consulting market, IBM’s Global Business Services (GBS) delivers innovative business consulting, process design, systems integration, application design and management. Who you are:
Should have knowledge and exposure of Azure & AWS(Amazon Web Services) cloud and security technologies.
Should have engagement and communication Analytical and problem solving skills with design thinking mindset.
Understanding of infrastructure and application deployment options in SaaS(Software as a service), PaaS (Platform as a service), IaaS(Local Area Augmentation System) and on premise.
What you’ll do:
You will take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Publishing support documentation to assist staff with requests for information.
You need to arrange external technical support where problems cannot be resolved in house Troubleshoot basic issues.
You need to act as a single point of contact for phone calls and emails from staff regarding issues and queries related to cloud Log all calls in the Service Desk Call Logging system (SCSM)
How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor.
You have the opportunity to work in many different areas to figure out what really excites you
Hands-on expertise of IT security technologies such as malware protection, firewall, DLP(Digital Light Processing) FIM(Finance and Information Management) and Proxies.
Basic knowledge on cloud computing.
AWS(Amazon Web Services)& Azure are preferrible
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.