About IBMIBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction:About GBS- As part of the rapidly growing consulting market, IBM’s Global Business Services (GBS) delivers innovative business consulting, process design, systems integration, application design and management. Who you are:
Should have business-technology alignment skills.
You will apply best Practices to Customer Solution.
You need to provide deeper, premium insights in solutioning.
What you’ll do: You will resolve issues by analyzing log files and reviewing solution cartridges - stuck orders, stuck amendments, XQuery errors etc and identify root cause/recommend solutions. How we’ll help you grow:
You’ll have access to all the technical and management training courses you need to become the expert you want to be
You’ll learn directly from expert developers in the field; our team leads love to mentor
You have the opportunity to work in many different areas to figure out what really excites you.
Should be specialized in Omni-Channel Contact Center.
Establishing best practice processes, escalation workflows and user interfaces for all communication bearers (social media, email, tweets, SMS, website, chats, voice,) across fixed, wireless as well as retail/channel.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.