IBM Deputy Manager - Finance & Administration Delivery in BANGALORE, India

About IBM:IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry. Business Unit Introduction: IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service. Who you are: You will be primarily responsible for the project service request management, delivery status reporting and financial forecasting, reporting and analysis. This position develops and makes the day to day PMA(Project Management and administration) operations more efficient.. What you’ll do:

  • Expert demonstrated skill set of P2P processes in scope; Includes review of process/participation in client reviews etc

  • Strong end to end knowledge on invoice processing , vendor master management; query resolution, indexing, Invoice reconciliation and accounts reporting activities

  • Ensure SLAs met on timelines and Accuracy

  • Co-ordinates Work assignments & review work in progress and deliver service as per SLA

  • Ensure proper financial treatment of team's transactions

  • Maintain Sound Internal Control Environment

  • Lead Special Projects and Manage customer expectations

  • Ensure excellent feedback for the process

  • Systematically identify, analyze and solve issues and problems to reach optimal solutions in a timely manner

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

• Advanced MS Excel and Powerpoint skills• Strong analytical and problem solving skills• Excellent Communication Skills• 6-8 Years of Experience in F&A • Business knowledge and acumen• Strong priority setting, initiative and follow-through• Ability to draw conclusions and recommendations from data trends and comparisons.• Ability to work cross functionally, across finance, operations and matrixed structure.• Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of project management processes• By using knowledge of process, proactively identify areas of concern to the Project Management team• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance

GPSD-Fin & Admin