IBM Deputy Group Manager-PTP SME in BANGALORE, India

About IBM :IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.Business Unit Introduction:IBM Global Process Services has been a part of the Indian BPO industry for more than 10 years. Today it partners with some of the largest corporations in India to transform their business processes and become more efficient. What differentiates the organization is commitment to service quality and customer success. With Brand comes the impeccable trust that places way above others. Over the past years of delivering services, understood the nuances of the vernacular delivery and have delivered highest quality of service.Who you are :A thorough delivery professional who will manage operations and functional consultancy for only PTP Tower.What you will do :• You will be involved in Creation and development of tower specifica. value proposition,b. business cases,c. industry specific offerings,d. strategic direction and initiatives,e. design business outcome models,f. contracting structures,g. identify new opportunities and business lines• Support sales team in creating compelling business case for prospect clients to offshore business responsibility:• Managing multiple client engagements / contracts across the life cycle of the deal – Knowledge Transfer, Operations support for establishing processes, metrics identifications and reporting etc.,• Work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes.• Lead efforts on continuous process improvements and carrying out maturity assessments.• Manage relationships with customers at the senior management levels.• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making.• Driving customer satisfaction and quality by the use of improvements to business processes/ procedures.• Responsibility for handling information enquiries about process from customers / IBM personnel and business partners.How we will help you grow :You’ll have access to all the technical and management training courses you need to become the expert you want to be.You’ll learn directly from expert developers in the field; our team leads love to mentor.You have the opportunity to work in many different areas to figure out what really excites you.

Skills Requires:• Should be extremely facts and data oriented• Relevant experience in end to end PTP process. In depth process knowledge in PTP processes like Accounts payable, vendor management etc• Ability to communicate for impact• Should have exposure to transitions and acted as a process expert in a client facing environment• Should have the ability to influence people (internal/external customers, Operations, Total Experience Required:12+ Years.

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