IBM Associate Director - F&A in Bangalore, India

About IBM IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation. Business Unit IntroductionIBM Global Business Services helps clients solve complex business and technical issues. We deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and proven ability to implement enterprise solutions that deliver bottom-line business value.Who you are The Order to Cash Process leader serves as the primary technical leader for Order to Cash operations, interacting with Delivery Centers and teams from Sales, Solutions and Assets. The leader would leads a global team of Subject Matter Experts in Order to Cash and plays a prominent consultative role with new clients, leading client workshops including Process Transformation engagements, solution validation, Order to Cash components in orals and RFP responses, demonstrating deep process knowledge and explaining how work will be delivered with IBM. The Process Leader is responsible for reviewing complex solutions and, prior to sign off, communicating risks and assumptions to delivery leadership. What you will do

  • Responsible for ensuring that Order to Cash teams implement best practices, leverage Robotics process Automation, technology, analytics and tools effectively and work with clients to evaluate process changes that will improve performance

  • Engage in day to day management of operational teams when performance requires improvement, and guide Order to Cash transformation during transition to realize accelerated benefits

  • In addition to the above responsibilities, the Process Leader guides the Order to Cash team in developing and modifying process bluebooks, solutions standards, SLA and Internal Control standards, and process maturity models

  • The Process leader also drives clear and concise communication within the team , and concise executive level reports to client management

  • Close partnering with the Order to Cash offering Lead to operationalize cognitive and automation solutions in the existing portfolio and development of a broad suite of reference clients for these differentiating solutions

    How we will help you grow

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from experts in the field; our leaders love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

  • Possesses extensive experience and knowledge in leading order to cash (OTC) teams, with direct exposure to all relevant sub-processes

  • Proven consultative skills leading client workshops and order to cash consulting engagements

  • Understands and applies expert knowledge of F&A OTC programs, technology, Robotics, policies, and practices to resolve critical issues or develop new/complex programs

  • Understands organizational resources, priorities, needs and policies, and unique requirements of OTC processes

  • Proven client facing skills with senior executives and CXOs(client and internally)

  • Has in-depth knowledge and experience in executing business processes, management and measurement systems

  • Has deep experience in driving teams to work in a service oriented, outcomes based and customer focused environment

  • Possesses broad proficiency control requirements

GIC- India

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.