IBM Telecom AP Business Operations - Cognitive Process Services in Austin, Texas

Do you have a passion for working with Business Operations clients? Are you ready to leverage your consulting experiences and work with C-suite executives and their client teams? Are you willing to travel internationally? Are you self-motivated and enjoy leading teams? Apply now! IBM Global Business Services is hiring an Associate Partner (AP) with subject matter expertise in Business Operations aligned to our Cognitive Process services line of business for the Telecommunications, Media & Entertainment Industries. You will need deep expertise in the end to end order to cash business processes for operations such as billing, collections, credit management, order processing, and customer care, as well as relevant Industry experience. You will have responsibility for creating strategies and implementing plans to achieve pipeline/revenue objectives. Along with bringing thought leadership and an understanding of the organization business challenges, you will work with practice executives, clients and IBM staff to develop and deliver solutions. Responsibilities include:

  • Serve as a Subject Matter Expert (SME) in the Global Center of Competence for Telecom, Media & Entertainment, contributing to strategy, practice development and offering development.

  • Advise customers on benefits and cost savings that could be realized by applying automation, Robotics, and Cloud based Software as a Service, to optimize their end to end business processes.

  • Advise clients on the benefits and cost savings of outsourcing selected business processes

  • Contribute to thought leadership and point of view materials aligned with select domains

  • Build client relationships and a business pipeline of opportunities

  • Maintain business controls for pipeline reporting and signings/revenue forecasting

  • Achieve personal signings, revenue and utilization objectives, in alignment with practice objectives

  • Understand client needs and industry trends and develop winning proposals, applying IBM’s cognitive process services capabilities

  • Generate repeat sales at assigned client and support sales efforts of the practice

  • Establish and manage trusted advisor client relationships within the organization

  • Monitor and control delivery excellence associated with large scale process services contracts

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences via Cognitive data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries. IBM is a leader in this global transformation, and there is no better place to launch or further your career. World-class learning opportunities, mentoring and a flexible work environment -- you will find a wealth of opportunities within IBM to create the career you’ve always imagined.

  • At least 10 years of experience in managing or consulting in Business Operations

  • At least 5 years of experience in a prior consulting role with responsibility for and demonstrated success in business development and account management for Business Operations services including business process outsourcing

  • Demonstration of leading Business Operations transformation projects

  • Established C-Level and Senior Executive relationships within Business Operations as well as one or more of the Telecom, Media & Entertainment Industries.

Center of Competency (CoC)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.