Commitment and Leadership to our clients by ensuring we deliver quality service at the most competitive cost/price, meeting all account specific Service Level Agreements. Embrace IBM Values through dedication, innovation, trust and personal responsibility. Develop and foster good relationships within the account and demonstrate the 'one team' concept to the customer and our peers. Communicate effectively (written and verbal) with peers, customers, management. Implement and enforce cost and continuous quality improvement programs that will result in value to our clients.Plan, validate and implement activities to reduce process/human errors. Invoke proper support resources and inform management of delivery issues. Identify, create and implement complex and non-standard tasks and activities to reduce process/human errors. Ensure that processes are documented and shared through appropriate avenues (meetings, team rooms, data bases). Follow all Incident/Problem/Change (IPC) processes and complete IPC details accurately, on time and within criteria. Actively participate or lead team huddle/meetings, identifying ideas for continuous improvement. Support the standardization, best practices and execution program to ensure global consistency in the development of our delivery resources.Expertise in technical support (5 years), ITAR certification (1 year), previous experience in Agile environment.Experience with all things storage - EMC or NetApp.Excellent communication (2 years), ability to multi-task (2 years), strong technical background (5 years), soft skills (2 years).
Strong technical background
Good communication skills
Effectively assess workload and reprioritize as needed daily