Do you love to solve business problems with systems and integrations? Do you want every day to be a bit different and allow you to work with individuals across the spectrum of the organization? Are you an Analyst that can build your knowledge of operations across multiple departments?Job Duties:• Develop and maintain expert level knowledge across multiple systems, processes, infrastructure and resources.• Be viewed as an Expert person for multiple systems and integrations.• Develop and maintain deep technical and architectural aspects of the system at points of interface with internal systems and processes.• Develop, implement, manage, and support major system implementation projects and activities. These projects typically will be major initiatives within a department or will span multiple departments. These activities include:• Scope, research, plan and design processes and process improvement across multiple functional groups in accordance with the present and future needs of the business.• Propose automated and manual changes to processes in order to maximize efficiency and effectiveness of the function.• Estimate project return on investment.• Recommend alternative solution sets and relative cost/benefits of the options.• Execute project activities, timing, deliverables and responsibilities focusing on the most cost effective and time-efficient means of achieving objectives.• Build, distribute and evaluate technology RFP’s as appropriate.• Source and manage custom development as required.• Work with internal and external partners to scope needs and set expectations of each project• Coordinate operations personnel and vendors to deliver technical and manual solutions• Provide primary communication point and progress reporting with internal and external partners simultaneously on multiple projects• Establish problem resolution and escalation processes in event of project deviation from plan• Establish appropriate testing and acceptance programs to ensure project expectations and deliverables meet project specificationsThis position is in Atlanta, Georgia area.Must have the ability to work in the US without current/future need for IBM sponsorship
5 plus years’ experience as a Business Analyst in an applicable SaaS industry with software integration and implementations.
1 year experience with Salesforce.com.