IBM Strongloop / API Management Support Engineer (international clients) in AMSTERDAM, Netherlands

Strongloop/APIManagement Support Engineer working with international clientsThe IBM Strongloop/APIManagement and APIConnect team is looking for a Technical Support Engineer (TSE) who loves working with high performing teams, wants to work with cutting edge Node.js technology, and thrives on helping customers become successful with mobile/API projects. This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.As a TSE, you will:· Provide troubleshooting and technical advice for Strongloop/APIConnect customers· Represent Strongloop/APIConnect in the Node.js developer communities (Stack Overflow, Google groups, DevWorks, Twitter, Gitter)· Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed· Write sample code, blogs and review documentation· Produce coherent knowledge base articles to enable customers to resolve issues without further escalation· Be part of the team that conceives and delivers new cutting edge customer support offerings· Provide technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills· Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution· Communicate action plans to the client or IBM representative as appropriate· Recommend and implement new or improvements to existing technical support tools, procedures, and processes· Contribute to department attainment of organizational objectives and high client satisfactionTo be successful, you will need:· Passion for handling technical challenges and be goal and results oriented· Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications· Proven listening, detail-oriented thinking, and creative problem solving skills· Ability to work in highly collaborative global organization· Be open to flexible schedule in a 24/7/365 support environment

· A minimum of 2 years of experience in JavaScript (Node.js) is required to be successful· Proven Linux command line and/or system administration skills, Windows administration experience a big plus but only in addition to Linux skills· A minimum of 2 years of experience of mobile application or web development using REST and/or SOAP APIs· BS/BA in Computer Science and a track record in technical support or in a customer facing role working with enterprise softwareBachelor degree, computer science as a minimum.Languages: Fluent English and good German language skills are a requirement

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